Organising a Delivery – Ask a Friend, Rent a Truck or Book with Transfervans?

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You just won an auction for a double mattress on Trademe. You start thinking about how to get it home?

Most of us are not so fortunate to own a vehicle that is suitable for transporting a bed. What to do? First, think of a friend or family member who has a van. Nobody comes to mind! Surely someone you know must have a car with towbar but does not have a trailer. Easy, just ask your friend to go to the nearest petrol station to rent one. After filling out the paperwork, picked the right size trailer (yep they come in different sizes and not all fit a bed) and paid $40 + deposit, your friend is on his way. 3 hours later, the mattress has been delivered and the trailer has been returned. You empty your wallet for small notes and coins and pay $55.30 to your friend for petrol, use of car and trailer hire. But surely you are also going to shout a few beers for him for helping out. Total price for trailer $55.30 + beers + hassling a friend.

Nah, too much a hassle to ask your friend with the tow bar to help. You research truck rentals and the cost is not too bad – $80 p/day. Do you choose to reduce the excess of $2,000? Nope, you take the risk. Remember to fill up the vehicle with petrol before the return. Should be no more than $10. You need an extra set of hands to help carry the bed, so you ask your friend to assist in return of organising a few pizzas. Lots of time went with picking up and returning the truck. Total price for truck rental and petrol $90 + pizzas + hassling a friend.

There must be a easier way to pick up the bed? You search online for delivery companies. You come across Transfervans who delivers anytime anywhere. It says you can book online. You (1) choose the right size vehicle, (2) enter Manukau as pick-up address and City as drop-off address which is 22km in between, (3) add the item that needs delivered and (4) pay. Hmm, that only took 2 minutes and is confirmed minutes later with a text telling you who the driver is! Total price for using Transfervans $71! And the driver will help you carry the mattress to your door.

Time to invite your friends over for beers and pizzas.

More Flexible Delivery Options Required to Support Multi-Channel Point of Sales Strategies

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The retail industry has changed dramatically over the past few years with increasing focus on multi-channel point of sales strategies to reach customers. The growth in multi-channel has been driven by advancements in tech and an increasingly diverse customer base with some still preferring brick-and-mortar shops and speaking to a real person while others are relying on online and contactless shopping. In July 2016, BNZ[1] reported that online transactions were up 13% from the same month last year. A strong indication that online sales is happening on the expense of more traditional shopping methods. How do the multi-channel point of sales strategies affect customers’ expectations to delivery options?

From product and price to service and delivery

The introduction of multi-channel retail strategies is well aligned with the shift from product to customer-focused strategies. Subsequently customer preferences are shifting from focusing on product and price to service and delivery. Customers are increasingly taking convenience and overall experience into consideration when deciding on where to spend their money. ChainLink Research[2] recommends retailers to rethink the whole consumer buying process from the first point of contact to the delivery and end of sales process; focus should not only be on the point of sale. In a survey of US consumers, Pitney Bowes[3] found that shipping is an important factor when buying online for 93% of the respondents. While price of the delivery is the most important factor, speed and reliability also have significant impact on customers’ buying decision. It is stressed, however, that customers are no longer homogeneous, but have different needs:

“Bottom line. Consumers are unpredictable… Therefore, you need a continuous and dynamic approach to scheduling home delivery. Otherwise home delivery becomes a money losing game”
ChainLink Research

Current delivery options incomplete

Most retailers only offer one type of delivery options for their customers. Often this option is very inflexible for the customer in the sense that the customers have no or very limited choice of delivery day/time. This is not very practical for customers who are working full-time during the week. In fact: (1) most customers would prefer to have it delivered either during the weekends or late afternoons to avoid having to take time off work, (2) Some customers also prefer to have it delivered on the same day of the purchase and (3) Others live outside the shops service area and are not presented with alternative delivery options; just to mention a few customer segments that are not currently serviced well with existing delivery options.

Partner with Transfervans to meet the demand of your customers

Transfervans is specialised in providing more flexible delivery options in partnership with retailers. We already work with 10+ retailers who have benefited from being able to offer their customers’ more freedom in terms of how they want their newly purchased furniture delivered.

“I would highly recommend using transfervans service as I was able to purchase the lounge suite from ifurniture and was able to get it delivered the same day as probably wouldn’t have purchased the lounge suite if this service wasn’t available..”
Ruth, 25/03/2016, Manurewa, Auckland


“The service was fantastic – being able to have our furniture delivered straight away instead of hanging around waiting for a delivery was so convenient. Efficient, hassle free and well worth the fee.”
Yvette, 18/04/2016, Milford, Auckland

We are able to deliver anytime and anywhere at affordable prices. Our service can be integrated with the retail store, so customers can make an informed choice of delivery options based on their preferences. Transfervans booking system is online and fits well with retailers who aim at increasing their online sales or simply are targeting more younger professionals or full-time working customers.

[1] https://www.bnz.co.nz/assets/business-banking-help-support/online-retail-sales-index/pdfs/NZ-Online-Retail-Sales-in-July-2016.pdf
[2] http://www.clresearch.com/media/docs/original/HomeDelivery.pdf
[3] http://www.retaildive.com/news/the-looming-limits-of-on-demand-delivery/416198/

Why We Started Transfervans?

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How the Idea Came About?

It all started when our Founder, Brian, in the midst of a buying outdoor furniture during the weekend found himself left with very poor delivery options. The retail store only delivered during the weekdays and could not confirm an exact time. Not ideal when working full-time. Finding an alternative delivery company, who was affordable and available in the weekends, was ‘Mission Impossible’. End of story, you end up paying $100 for a delivery which are completely on the terms of the delivery company. Surely there must be a better solution to this problem!

Next Step

Talking and listening to other people only confirmed our experience. Everyone had their own ‘horror stories of deliveries-gone-wrong’ to share, i.e. from deliveries of the wrong items to deliveries to the wrong location. In the early days of 2016 we decided to try to come up with a solution to take the hassle out of moving furniture as well as make it more affordable. We went into the ‘battle field’ with pen and paper to gather a better understanding of what customers really wanted. Already from day one we had customers asking us if we could deliver their newly purchased furniture on the same day or whenever they wanted it delivered. We allied ourselves with a few truck owners and it did not take long before our first delivery was completed. The feedback we received was awesome, as examplified by one of our early customers:

“The Transfervan service was great. We ordered a new bed and an hour later it was being carried up our stairs by the very helpful driver. Very impressive service!” Le Hang, 28/03/2016

These kind of endorsements really motivated us to push forward with the idea. Soon after we started to get inquiries from customers who had just won an auction on Trademe, were about to move to a new apartment or simply just wanted to move something from home to another location. We thought, perhaps we should develop a proper website.

Status September 2016

In just a few months, Transfervans has grown into a ‘real business’ with revenue growing at a very fast pace. We have more and more drivers joining our network as they are looking at making some extra income or simply just want to utilise excess capacity. Transfervans remains an independent platform that simply connects customers in need of facilitating a delivery with one of our verified but independent vehicle owners. The solution is embedded in the sharing economy and is aligned with the principles of 2-sided marketplaces and on-demand models, which have fostered so many successful business in recent time, i.e. AirbnB, Uber and Postmates. Our approach to starting up this business have been inspired by fast-fail, lean startup and agile development.

Our business philosophy is to Empower people in Travel and Transportation. We are committed to make this happening.

Fresh Start: Moving Into A Spotlessly Clean Home

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Moving into a new home can be a stressful experience. On top of that, the first thing you need to do is make the house spick and span. You have two options: DIY or professional house cleaning. Regardless of the option you choose, the key thing is to stay organized.

Clean in logical sequence

You should clean from the inside out, staring with the back of the house and then moving on to the front, including the porch. The same applies to specific rooms – the direction of cleaning is from the highest to the lowest point in the room. Clean the ceiling first. Next, vacuum and mop the floor. After this, do dry cleaning and then finish with wet cleaning.

The kitchen

Before washing the fridge, unplug them the night before to warm them up. Remove the bins and drawers and wash them separately in the sink, or bathtub, and then clean the inside of the fridge. Do the same thing with the stove, washing the metal trays and racks separately. When cleaning appliances, you can use a wax, or paste. If you are in need of deep cleaning, try soaking the oven, top of the stove and the metal trays and the racks as well as the bins and drawers into the mixture of water, a wax/paste and baking soda for 20 minutes.

During these 20 minutes, you can clean the kitchen cabinets. In this case, using baking soda is out of the question because it is too harsh. Choose a mild over-the-counter cleaner. If you have wood cabinets, a wood furniture polish is also effective. When done, finish cleaning the interior of the stove and the refrigerator/fridge and then clean the sides and beneath.

Move to the sink. Add white vinegar/lemon juice, baking soda and soap into the sprayer. Spray the sink as well as the faucets and handles. Let it stay for 10 minutes. In the meantime, clean the walls using a detergent and a sponge if there are hard-to remove stains. When you cleaned the sink, clean the kitchen counter with a mild cleaner. Finally, vacuum and mop the floor.

The bathroom

Let’s concentrate on the mould first. In order to remove it, soak the cotton balls in the bleach, place them on the mould and let them stay over the night. Remove the shower curtain and give it a good wash in the washing machine. If it is made of plastic, do not put in the dryer. Next, remove the stains from the sink and bathtub. Wash them with warm water and detergent and then use the mixture of baking soda, vinegar and soap to remove the stains, and let it rest for 10-20 minutes. The same process is applied to the faucets and handles.

While the sink and the bathtub are soaking, move on to the tile grout on the bathroom walls. Mix bleach, baking soda and water and then use a floor sweeper with a long handle and apply the mixture on the tiles. While the cleaning solution is drying, rinse the bathtub and sink. Move to the toilet bowl you can also wash with the vinegar and baking soda mixture, or a bowl cleaner. Refresh it with homemade toilet fizzies. Rinse the bathroom walls and reapply the tile grout cleaning process on the bathroom floor

The rest of the house

Have the carpets and curtains professionally cleaned and steamed. For windows, you will need a Windex/vinegar solution and a microfiber cloth. If you have fabric blinds, vacuum them, while metal and vinyl blinds can be cleaned with a sponge and a mild cleaner. For doors, do not use vinegar, or baking soda, but a mild cleaner instead. Clean the baseboards with a cleaner and a microfiber cloth. Lighting fixtures can be cleaned with a microfiber cloth, or dusted with a duster. Finally, vacuum the floors and properly mop them.

Professional house cleaning

Hiring a professional house cleaning service will allow you to focus on other aspects of moving into a new house, as getting a transfer van for all your items. If you opt for this option, make sure you know what is included in the price, what is considered extra and what is not done by cleaners. For instance, some house cleaning companies include cleaning windows, the interior of the oven and the balcony as extra services.

Washing dishes, cleaning inaccessible areas, such as the ceiling and lifting heavy furniture are usually not done by professional cleaners. Most house cleaning companies have several options you can choose depending on your needs.

With this step-by-step house cleaning guide, you can finish get your new abode sparkling clean in a day provided that you work in sequence and plan in advance.

Smooth Relocation On A Shoestring: Tips & Tricks

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Getting a job in another city means that you will probably have to move, especially if the new place is more attractive than the town you are currently living in. However, the procedure of moving is not as simple as you might think beforehand. Many tiny details have to be sorted out to make the whole process as smooth and economical as possible. This is even more important when you have to start working at once and get packed in a few days.

Boxes for safe packing

No moving procedure can be done properly without appropriate boxes. They are the essence of every relocation process. Moving companies have realized their importance and they charge an arm and a leg to provide boxes for moving. However, you should depend on them, but you can get your own boxes and save a substantial sum of money.

Firstly, ask your friends and relatives if they have any empty boxes or know where they can be purchased at low prices. Secondly, go round the neighborhood and check if the supermarkets have any free old boxes. Finally, visit the Internet sites that sell boxes at reasonable prices. Additionally, make sure to recycle the boxes properly once you have finished with the moving.

Get rid of old stuff

There is hardly a better opportunity to ditch your old stuff than when you are packing to move to a new home. The advantage of such a proactive approach is multifold. First of all, you will leave the old energy behind you, which will help you start over in a more successful way.

In addition to this, you could earn some money from selling the things you no longer need. For instance, organizing a pre-moving garage sale could be a practical way to say goodbye to your neighbors and turn the old belongings into cash.

Moreover, you could also sell your old car, offering it for sale at one of those increasingly popular online car auctions, then simply rent a spacious relocation van to make the moving process much easier and cheaper, and purchase a brand new vehicle once you have moved and fully settled in at the new location.

Cancel utility contracts on time

When you are moving, you have to burn all the bridges that connect you to your old location, utilities-wise. Every mover should contact their electricity, heating and cable TV providers on time, to ensure that they do not charge them for the period after the moving.

It might not save you a fortune, but you can redirect the money saved that way to pay the new utility bills in your new home. Also, when you move, you should choose the most affordable gas and electricity providers, so have a look at some guidelines for that procedure.

Use the tax deductions

Believe it or not, the authorities offer interesting tax deductions for certain types of moves. The aim of every government is to encourage people to move to passive areas and boost their development. So, if you agree to move to a less developed area or a region that has a special status, you might even be allowed to claim some unusual tax deductions.

Moreover, there are also some tax regulations that determine tax deductions on the basis of the distance between your previous home and job and your new home and work premises. Also, have a better look at some tax deductible features you can claim when moving to a new home and town.

Relocating is a great chance for a fresh start. If you manage to handle the whole procedure in a smooth way and save some money in so doing, your new start will be even more pleasant. In this way, you will truly be ready for a new career in a new place.

Article by Lillian Connors.

Benefits And Drawbacks Of Back Loading When Moving House

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Back loading is a viable option when moving house. Several homeowners opt for back loading instead of a professional removal company. Back loading refers to a service provided by individuals and small groups who rent out the space on the back of their trucks. You can load your belongings on the back of the truck and the driver will take them to your new home. There are several benefits and drawbacks of back loading when moving house.

Benefits

  • First and foremost, back loading is an inexpensive option for house moving. You have to pay a fraction of the money you would have to pay a professional moving firm. This makes back loading highly affordable. If you are on a tight budget, back loading is a great option to avail and move house without spending too much money.
  • Back loading services are available at a short notice. The big and well known moving firms have a lot of appointments and reservations made in advance. They might not be able to accommodate your house moving on the day you want. A back loader can be found at a short notice. If you don’t want to delay your house moving, you can find a back loading service.
  • Removalist companies drive from their office to your home, load your things and then drive to your home. On the other hand, back loading trucks are already en route in the direction of your new home. They load the things and deliver them. This saves fuel and heat, which makes the whole process eco friendly.

Drawbacks

  • Back loading movers are not accredited. They don’t have the licensing and certification which professional moving firms do. Though they may do the job perfectly, they are not professional in the true sense of the word. Most of them are looking to make some extra money by helping people move homes.
  • There is little chance that you will receive proper insurance limiting your liability during transit. Even after your belongings have been loaded, the liability remains with you. Any damage to your things during the journey will be on your account. The back loaders will have no responsibility whatsoever. Proper insurance is provided by the reputable moving firms.
  • In most cases, the back loaders arrive on the day of the move. They don’t do an inventory of your things so there is always the chance that something might go missing or get misplaced. Inventory is important to know exactly what items were placed on the truck belonging to the back loading firm.
  • Because you don’t have a proper receipt or any documentation, there is a chance that the driver might abscond with all your belongings. This is a great risk to undertake. This is one of the reasons you should avoid availing the option of back loading when moving home.

Keep all these in mind when you are seeking a firm to help you move house.

Andy is a blogger and marketer at Walkers Moving And Storage specialising in international relocations.